Refund policy

RETURNS

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and include all original packaging.

ITEMS THAT CANNOT BE RETURN INCLUDE:

    •    Final sale items

    •    Personalised or custom products

To start a return, contact us at Hello@ojuayo.co with your order number and reason for return. Returns sent back without approval will not be accepted.

RETURN SHIPPING COSTS

Customers are responsible for covering the postal charges to return their items.

We do not provide prepaid return labels.

Please choose a trackable shipping method, as we cannot guarantee that we will receive your returned item.

EXCHANGES

If your item arrives damaged, defective, or you receive the wrong product, contact us at Hello@ojuayo.co and we will assist you with an exchange. In these cases, we will cover any additional shipping costs.

REFUNDS

Once your return is received and inspected, we’ll notify you if your refund is approved. Approved refunds are issued to your original payment method within 3-5 business days.

Shipping fees paid at checkout are non-refundable.

ORDER ISSUES & DAMAGED ITEMS

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us right away so we can make it right.